FAQ

📦 Orders and shipping

How long does it take to deliver an order?
We usually deliver orders within 2-4 business days depending on the delivery location. We will inform you of the exact date after the shipment has been dispatched.

Do you provide delivery throughout the Czech Republic?
Yes, we deliver throughout the Czech Republic through verified and reliable shipping companies.

How can I track my order?
After your order is shipped, you will receive an email with delivery information and a tracking number.

💳 Payments

What payment methods do you accept?
We accept payment cards (credit and debit) and other secure payment methods available on Shopify.

Is shopping in the e-shop safe?
Yes, our e-shop uses modern, secure and encrypted payment technologies that ensure maximum protection of your data.

🔄 Exchanges and returns

Can I exchange or return the goods?
Yes, in accordance with the current legislation of the Czech Republic and the European Union, you have the right to return the goods. We offer the possibility of returning or exchanging the goods within 30 days of purchase , if the goods are unused and in their original condition.

Who pays the shipping costs when returning goods?
The shipping costs associated with returning the goods are borne by the customer, except in cases where the goods are defective or damaged.

👜 Products

Do the product colors match the photos on the e-shop?
We strive to display products as accurately as possible. However, color shades may vary slightly depending on your device's screen settings.

How should I take care of my handbag to maintain its quality?
We recommend avoiding prolonged exposure to sunlight and moisture. For routine maintenance, a gentle wipe with a dry or slightly damp cloth is sufficient.

📞 Customer Support

How can I contact you?
If you have any questions, you can contact us via the contact form or by email. We will be happy to help you.

Do you answer questions on social media?
Yes, we respond to social media messages during our business hours.